HELP & INOFRMATION

Help

Customer Service

• Contact Us: If you have any questions or need assistance, please reach out to our customer service team at shanttoys.pk@gmail.com or call us at +92-307 8823279. Our team is available Monday to Saturday, 11 AM to 11 PM.
• FAQs: Visit our Frequently Asked Questions (FAQs) section for quick answers to common questions about our products, shipping, returns, and more.

Returns & Exchanges

• Return Policy: If you’re not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. For more details, visit our Returns & Exchanges page.
• How to Return an Item: Contact our customer service team with your order number and reason for return. We will provide instructions on how to return your item.

Information

Shipping & Delivery

• Shipping Information: We offer fast and reliable shipping across Pakistan. Orders are typically processed within 1-2 business days. Delivery times may vary depending on your location. For more details, please visit our Shipping Information page.
• Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.

Payment & Security

• Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery. All transactions are secure and encrypted to protect your information.
• Privacy Policy: Your privacy is important to us. We are committed to protecting your personal information. Please read our Privacy Policy to learn more about how we collect, use, and safeguard your data.

Additional Information

• About Us: Learn more about our story, mission, and values on our About Us page.
• Terms & Conditions: Please review our Terms & Conditions for detailed information about our policies and your rights as a customer.